1 hour ticket response
We are devoted to delivering a rapid and adequate reply to every client support ticket sent by a customer. Our accomplished support team members will examine your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, our average technical support ticket response time has proven to be twenty minutes.
A Premium–Quality Tech Support Service
Our customer service staff members have broad experience in the Linux shared website hosting packages industry and are skilled enough to find a prompt answer to your problem. If, however, the matter at hand is not within the competence of a customer support engineer, the trouble ticket will be sent to a developer or administrator for additional investigation.
An Intuitive Help Section
Built into the Website Control Panel is an easy–to–navigate Help Center, which includes different sources of information. You can search through a regularly updated knowledgebase featuring web hosting account management articles and site administration articles, check out our how–to video tutorials or take a glimpse at our F.A.Q. database.