There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a support ticket system. It’s the least complicated channel of correspondence for a variety of reasons. In case no technical support team representative is free at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy and paste extensive pieces of information without needing to worry about spelling mistakes, and in case a given issue needs more time to be resolved or a number of responses must be exchanged, all the information will be in the same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide info or to adhere to directions, you’ll need to use at least two separate admin interfaces and this number might increase if you want to manage a handful of domain names. In addition, a lot of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting packages come with an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will allow you to manage everything connected with the hosting service itself in the exact same location – payments, website files, emails, trouble tickets, etc., avoiding the need to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without needing to leave your hosting Control Panel. During the process, you can pick a category and our system will present you with a variety of educational articles, which will supply you with additional info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a response time of no more than 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more convenient to manage everything in one place, which is the reason why we’ve implemented a support ticket system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server plan. This will enable you to handle the communication with our support team along with your content, which suggests that you won’t have to memorize additional log-on credentials for a different system. You will be able to submit a new ticket or to check the status of an old one with less than a few mouse clicks while you are browsing the content within your account. Furthermore, you can look through older tickets using a clever search function or take a look at relevant knowledge base articles, which offer solutions to commonly encountered challenges. The integrated ticketing system is monitored 24-7-365 with the maximum ticket response time being only 60 minutes, so there will always be somebody to assist you.