If your hosting service provider supplies live chat support, you're able to speak with an agent in real-time and find out useful information or get an issue resolved in a very timely manner. The key advantage of using chat instead of calling to talk to a live person is that you will need just a computer with world wide web access, which means that you won't pay any fees if you are in a different state or country. Furthermore, it is easier to copy and paste information like domain names, usernames or error messages in other words details which are sometimes hard to give to the other side on the phone. The live chat is also a faster way to contact your website hosting provider's support team in comparison to using a ticketing system. What's more, in case some issue requires more time to be dealt with, you can do something else entirely while you wait for support on the live chat, therefore you won't waste time - something that is not possible when you're on the phone.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that a great number of troubles are usually resolved when you talk to a live person, we provide a live chat service for all our prospective and existing clients. The chat is accessible every day and our customer support representatives will help you with a number of questions and situations. If you are not our client yet, you'll be able to learn more about our shared website hosting packages and the web hosting environment in general in order to be certain that your websites will function properly on our servers. If you already have an account and you have some questions or you encounter any kind of issues with some of our services, you can join us on the live chat and we will supply you with the needed details or assist you to troubleshoot the issue. You will have to open a trouble ticket for specific problems that need longer time or the expertise of a sysadmin, but for a lot of basic problems you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our future and active clients. In case you are searching for a new website hosting account, you can chat in real time to one of our agents and receive more information about our Linux semi-dedicated packages in order to pick the right plan for your websites. If you already have an account with us, we can support you timely with billing, general and first-level technicalissues. Although in some instances you may have to open a support ticket as there're things that can't be resolved through a live chat, we will help you with numerous basic tasks, for instance setting up an email account in an email client or redirecting one domain to another one. In this way, you'll enjoy prompt assistance and you will save a long time.