One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reaction time for any trouble ticket that you post or any email that you write is just sixty minutes, even if you contact us on weekends and national holidays. Whatever the essence of your problem or query may be, we will lend you a hand momentarily and will provide you with the needed information to rectify any problem with your sites. The actual reply time usually does not surpass fifteen to twenty minutes, which is why you can just forget about waiting around for hours to get a problem sorted out or what’s even worse – waiting around all day only to get a response that more info is needed whilst nothing’s fixed. We will give you assistance in a well-timed manner merely because we know how expensive time can be in the dynamic Internet space. The one-hour reply time guarantee is valid for any technical or billing question that you may have associated with our Linux shared website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service staff reps are available all the time and they’ll answer any trouble ticket that you open from your hosting Control Panel within no more than sixty minutes. The response time is guaranteed no matter if you’ve got a general question connected with your semi-dedicated server or you stumble upon a certain challenge and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 24/7/365 to attend to any technical, general or billing issue. If you contact us about anything that’s within our capability, we will solve it before we respond to you, which goes to say that you won’t have to wait for hours or even days while the problem lingers. If there is something that you have to do on your end, we will provide you with the needed details – what workable solutions to try out, what steps to take, etc.